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Digital Transformation for a Better Employee Experience

Digital transformation is the foundation for us to manage data complexity and to provide a better employee experience.

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Digital Transformation for a Better Employee Experience

Much has been said about the relationship between digital transformation and supply chain agility, resiliency, and sustainability.

Nowhere do we understand that relationship more deeply than in my organization. We drive manufacturing and operational excellence – launching products on time and as promised, with the expected quality and at a competitive cost.

Our end-to-end supply chain practices must be agile enough to make faster changes, and resilient enough to recover from a lack of raw materials, product, or capacity. Agility will ensure the right cost, service and quality given external marketplace factors. Resilience will mitigate the impact of disruption where there’s potential points of failure.

At our core, we are developing and deploying standards as well as technical solutions for the manufacturing and fabrication processes within our factories. Our operations have always been efficiency driven but now, through our evolution towards a digitally transformed integrated supply chain, we are on our journey to be more than that.

Digital transformation is the foundation for us to manage the complexity of vast amounts of data and insights. We have the ability to use the latest processes and technology solutions to contend with disruptions while we balance agility with speed, efficiency and capacity.

And it’s the foundation for one of the greatest outcomes of digital transformation: a better employee experience.

Employees Expect More

Several factors are converging to expose opportunities in our supply chain to be more employee-centered and create a differentiated employee experience. If you are challenged with finding and retaining strong supply-chain talent, these concepts will apply to you.

Sustainability
Employees want to know that the processes we use to design and make products, and the companies we partner with, prioritize sustainability. And our customers expect products that comply with industry standards and regional regulations for hazardous materials, energy efficiency, lifecycle impacts safety and product quality, and stewardship.

The real-time feedback and information available through a digitally enabled supply chain mean we have the continual opportunity to improve. We know immediately if there’s a problem. Gone are the days of paper reports and manual reviews that could take days and only prolong an issue. This continual feedback loop allows employees to make real and sustainable changes.

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Employee learning and training

Employees are accustomed to connectivity. Digitalization is no longer a nice-to-have, it’s a must for current and future employees. Training manuals are a thing of the past. Augmented and virtual reality make training and learning faster and more effective. The process is connected – so what happens in the learning can be immediately applied to the situation.  

Employee satisfaction

Ours is one of the most complex supply chain situations I’ve ever encountered. We have more than 400,000 SKUs. That’s why Rockwell has invested so heavily in supply-chain talent, infrastructure and systems. Resilience, agility, and sustainability are attributes we strengthen within our customers’ operations, and they are reflected in our culture and our employees.

Digital Transformation Will Help Your Workforce to be More Effective

Proactively improving workforce planning drives better execution. We became more powerful and capable of making decisions and changes by putting information together for a collective conversation across entire enterprise and our function.  

By providing visibility to data and analytics, employees now better understand what went wrong and how to fix it. They also have access to:

  • In-context Operator Instructions. You can remove the language barrier and deliver up-to-date, digital, and in-context information to operators on the shop floor. By combining data with digital 3D work instructions, your operators can get back up and running quickly – and stay running.
  • Workforce Performance Monitoring. Track and compare actual versus planned manufacturing operation execution across shifts, orders, material and quality so you can identify labor variances that require worker productivity improvements.
  • Augmented Remote Assistance. Instantly connect remote experts to field technicians for over-the-shoulder collaboration and support to accelerate troubleshooting and maximize equipment uptime.

What This Means to You

Through digital transformation, employees on the shop floor, throughout the facility and the supply chain, will be more productive and generate higher-quality products more safely. You can train workers faster and more effectively and empower your workforce to do their best.

For further information on this topic, listen to our Management Perspectives podcast, which features more in-depth discussion about supply chain agility and resilience. Learn more: Creating a More Agile, Resilient Supply Chain (Part 1).

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Published July 14, 2021

Topics: Management Perspectives

Pit Wee Yeoh
Vice President, Manufacturing Engineering, Rockwell Automation
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